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Artificial intelligence Logistics

Round-the-clock support: how AI chatbots transform customer service in logistics

In logistics where speed, reliability, and transparency are non-negotiable, customer expectations are notoriously high. Ask industry professionals, and they’ll tell you that clients demand instant updates, seamless interactions, and proactive support at any hour. In this regard, AI chatbots are stepping in as powerful assets, delivering 24/7 availability, operational efficiency, and customer satisfaction. Unlike traditional […]

Artificial intelligence Retail

How AI chatbots deliver nonstop support and boost retail customer loyalty

Modern customers don’t want to wait: they expect clear answers the moment they ask. AI chatbots deliver just that: they need no coffee breaks, and provide instant smart help whenever it’s needed. This nonstop availability powers higher satisfaction, loyalty, and revenue growth. Besides, AI chatbots bring consistency and personalization at scale. They remember customer preferences, […]

Artificial intelligence Business

Why your AI needs customer’s data it cannot legally access

Artificial intelligence has become the nervous system of modern business. It powers personalization, improves operations, detects fraud, and automates tasks at scale. But there’s an uncomfortable truth executives are starting to face: the very data that would make AI systems more effective often falls into the category companies cannot legally access. On one side lies […]

Artificial intelligence Retail

Cart rescue with AI: predictive engagement that drives sales

Modern online retailers face a frustrating paradox: thousands of users browse, select products, and carefully fill their shopping carts, only to leave before completing the purchase. This phenomenon, known as cart abandonment, costs ecommerce businesses billions annually. Industry reports estimate the global average cart abandonment rate at around 70%, which means for every ten potential […]

Artificial intelligence Retail

Personalization at scale: AI chatbots as digital shopping assistants

Picture a top-performing sales associate: one who understands your style, recalls your previous purchases, and anticipates your needs with precision. Now, imagine that level of service delivered by an AI-powered chatbot, available 24/7 and across every digital touchpoint. Nowadays, these intelligent assistants leverage browsing behavior, purchase history, and stated preferences to provide product recommendations that […]

Artificial intelligence Retail

How to reduce cart abandonment with AI engagement

In online retail, the checkout page should be the decisive moment. The place where product discovery, customer persuasion, and brand trust all culminate in a successful transaction. But instead of “order confirmed,” retailers often hear nothing. You got it right: the customer vanishes, and the cart remains full but unpaid for. Every abandoned cart is […]

Artificial intelligence Business

Integrating AI governance into corporate culture

From automating customer service to shaping executive decisions, artificial intelligence has become increasingly embedded into the fabric of businesses across industries. But with this shift comes a pressing responsibility: companies must treat AI not just as a tool, but as a decision-maker that reflects their values, priorities, and risk appetite. This is where AI governance […]

AI agent Artificial intelligence Logistics

How AI chatbots drive 24/7 customer service and higher satisfaction in logistics

Ask industry professionals and they’ll tell you: in the logistics world, timing is everything. Clients expect real-time updates, instant answers, and reliable coordination across complex delivery networks. Modern AI chatbots deliver just that: no breaks, no delays, just smart assistance across time zones. This nonstop availability enhances satisfaction, reduces costs, and builds trust at every […]

AI agent Practitioner stories

Prompt engineering in 2025: why consistent AI results require tweaking

In the age of generative AI, one truth lurks behind every flashy demo: it took a lot of trial and error to get there. Prompt engineering has become both a critical skill and a moving target. Whether you’re fine-tuning prompts for a chatbot, wrangling LLMs into writing clean code, or generating marketing copy, one pattern […]

Artificial intelligence Business

The “skill erosion” scare: are we losing our edge to AI?

Today AI feels less like a tool and more like a co-worker. But beneath the awe and automation lies a growing anxiety: are we trading human mastery for machine convenience? Are professionals becoming so reliant on AI that core skills (once honed through years of practice) are quietly slipping away? This is the heart of […]

Artificial intelligence Practitioner stories

The integration death: when MLOps turns into a maintenance nightmare

In the age of AI-driven everything, integrating machine learning into production is a business imperative. MLOps (Machine Learning Operations) promised to industrialize the deployment of ML models. It promised automation and scale. But for many companies, the reality has been, well, stickier. The hidden challenge in machine learning lies not in training the model, but […]

Artificial intelligence Technical debt

Trustworthy AI workflows: ensuring reliability and explainability

As artificial intelligence continues to embed itself into the core of modern software, businesses face a new imperative: ensuring that AI systems are not just powerful, but also trustworthy. For developers, product owners, and decision-makers alike, trust hinges on reliability and explainability. Without these, even the most advanced AI models can sow confusion, misguide users, […]

Artificial intelligence Software development

Balancing AI-generated code risks: security audit checklist

As of today, AI-generated code tools like GitHub Copilot, Amazon CodeWhisperer (now featuring all its capabilities in Amazon Q Developer), and Tabnine are revolutionizing software development. Developers are shipping features faster, automating tedious tasks, and reducing time-to-market. But with great power comes a whole stack of new risks, and most of them are lurking right […]

Artificial intelligence Software development

AI-ready teams: training and best practices

Artificial intelligence in software development is a shift in how we build, test, and maintain digital systems. Machine learning models embedded in product features, automated test case generation using AI, AI copilots helping developers write code, you name it. In other words, artificial intelligence is fundamentally changing what it means to be a tech team. […]

Artificial intelligence Business

The memory fade effect: how AI helps companies remember what matters

Regardless of industry, every business depends on knowledge, be it strategic, technical, or procedural. But what happens when that knowledge resides in a departing employee’s head or is buried in an outdated document no one remembers exists? As teams grow, turnover accelerates, and digital complexity increases, institutional memory becomes a fragile asset. The result is […]

AI agent Artificial intelligence

The signal-to-noise collapse: how AI filters the insights that matter

Businesses don’t face a shortage of data. Instead, they face an overwhelming surplus. Dashboards blink with real-time updates, logs pile up by the terabyte, and customer feedback flows in from every digital channel. The age-old problem has flipped: the challenge is no longer collecting data, but making sense of it. And when the noise drowns […]

Artificial intelligence Practitioner stories

Context collapse in AI systems

In 2025, businesses across industries understand that raw intelligence isn’t enough. What really counts is the ability to remember what matters, and that’s where context comes in. And when it breaks down, even the most powerful systems stumble. This phenomenon has a name: context collapse. It’s that moment when your AI assistant forgets what you […]

Artificial intelligence Business

The MVP trap for AI features

As companies hurry to release AI-powered features, many rely heavily on the MVP (minimum viable product) approach. The idea is clear: build fast, validate with users, iterate later. Although it works beautifully for many types of software, AI is a different story. What’s “viable” for a simple app feature doesn’t always translate when the feature […]

AI agent Artificial intelligence Business Practitioner stories

The “last mile” problem in AI adoption

It’s not unusual that companies across industries celebrate a working model as the finish line. But in reality, that’s only half the journey. Many organizations invest months training powerful models, only to hit a wall at the deployment stage due to a challenge often called the “last mile” problem in AI adoption. In 2025, AI […]

Business intelligence Software development Technical debt

Modernize your automation: moving beyond Nintex with Mitrix

Efficiency is everything. From HR management to business process automation, companies are under pressure to eliminate manual processes and digitize workflows. That’s where Nintex comes in, a no-code/low-code platform trusted by thousands of organizations to automate, optimize, and manage their operations. But here’s the catch: to get real value from Nintex, you need more than […]

AI agent Artificial intelligence

How LangChain makes your software’s AI “brain” work

AI has graduated from buzzword to business backbone across industries. Companies use AI for powering virtual assistants, smart search, or recommendation engines, and this technology is quickly becoming the brain behind modern software. But here’s the twist: building a truly useful AI experience isn’t just about plugging in ChatGPT and hoping for the best. It’s […]

Artificial intelligence Software development

API design patterns for AI-powered search: lessons from 1M+ users

Designing an effective API for AI-powered search is a non-trivial task, especially when the underlying system serves millions of users. At such a scale, considerations around latency, relevance, security, and extensibility become foundational. In this article, we explore key API design patterns that have emerged from building and operating large-scale AI search systems, offering practical […]

Artificial intelligence Software development

Real-time AI performance: latency challenges and optimization

In automated systems, the timeliness with which computational decisions are rendered has become a subject of considerable interest. The requirement for immediate feedback, particularly in areas such as autonomous navigation, financial forecasting, medical diagnostics, and industrial robotics, has made latency a defining metric in the assessment of intelligent systems. Despite the strides made in computational […]

Artificial intelligence Business

Generic AI vs. custom AI: why tailored AI wins for your business

In the rush to adopt artificial intelligence in 2025, many businesses face a question: “Should we use a general-purpose AI model or invest in a custom-built solution?” While the appeal of plug-and-play generic AI is obvious (e.g., quick setup, no training time, low initial cost), it rarely delivers long-term value or strategic differentiation. Besides, many […]

AI agent Retail

AI-powered “agentic checkout” systems: dynamic price tracking in retail

Welcome to the new frontier of retail, where AI doesn’t just suggest what to buy. Instead, it negotiates prices, tracks demand in real time, and even checks you out. Enter the era of agentic checkout systems, a cutting-edge retail innovation powered by autonomous AI agents that monitor inventory, analyze behavior, and adjust pricing dynamically, all […]

Artificial intelligence Software development

How to retrofit NLP into Salesforce using Gemini Flash

If you’ve ever had a headache while copy-pasting customer emails into a separate NLP tool, good news: you can now bring Natural Language Processing into Salesforce instead of bolting it on from the outside. Thanks to Gemini Flash’s API, it’s never been easier (or faster) to retrofit NLP directly into your CRM workflows. In this […]

Artificial intelligence Software development

How OpenAI o4-mini speeds up legacy system migration by 30%

Migrating legacy systems used to be a painful, months-long ordeal filled with brittle code, undocumented spaghetti logic, and developers whispering “Why?” into the void. But OpenAI’s latest model, o4-mini, is turning that script on its head. Specifically, its 30% faster code generation is proving to be a breakthrough for companies staring down the barrel of […]

Artificial intelligence Hiring & Talent

Not enough devs? Here’s how AI supercharges your tech team

Hiring developers is tough. And what about hiring senior ones? Even tougher. Whether you’re a startup or SME, the tech talent gap can feel like a wall between your product roadmap and reality. But here’s the good news: in 2025, AI is the extra set of hands (and brains) your team didn’t know it needed. […]

Artificial intelligence Business intelligence

The hidden cost of free AI tools: 4 risks every founder misses

“If it’s free, you’re the product.” That old internet adage has never been more relevant than it is in the age of AI. As founders rush to adopt free AI tools to automate tasks, answer customer queries, or generate content, the promise is clear: fast value at zero cost. But here’s the thing: something “free” […]

AI agent Artificial intelligence

How Mitrix AI agents are capable of actions only humans can do

In 2025, the spotlight has moved beyond large language models (LLMs) to the rapid rise of autonomous AI agents. Many tasks we once thought required a human touch, such as interpreting context, making decisions, or coordinating between systems, are now within the grasp of AI agents. Created using modern agent-building platforms, they use machine learning […]

Artificial intelligence Business Updates

UNESCO’s AI ethics toolkit 2025: a blueprint for public sector

In 2025, AI is redefining trust. From predictive policing algorithms to AI-driven healthcare diagnostics, governments worldwide are racing to harness AI’s potential. But with great power comes greater scrutiny. Public trust in AI is eroding globally, with only 44% of citizens worldwide expressing confidence in AI systems. In the U.S., trust has plummeted to 35%, […]

Hiring & Talent Practitioner stories

Beyond the buzzwords: Mitrix Team Lead on hiring seniors

The search for exceptional senior software engineers is a high-stakes endeavor. For recruiters and team leads, it’s a constant challenge: sifting through resumes, trying to discern genuine depth from well-rehearsed buzzwords, and feeling the pressure to build high-performing teams where a mis-hire at the senior level can be particularly costly. On the other side, talented […]

Hiring & Talent Practitioner stories

From first call to offer: how Mitrix attracts senior technical talent

Behind every successful tech team is a recruiter who doesn’t just fill roles, but builds strong teams. Meet Oksana Mandybura, Recruitment and Resource Management Lead at Mitrix, whose focus lies in one of the toughest yet most rewarding challenges in hiring – finding senior-level talent. With a blend of strategy and empathy, Oksana shares how […]

Artificial intelligence Case study

Mitrix builds voice-enabled plugin for better language learning

Traditional one-size-fits-all methods are giving way to adaptive, personalized learning experiences via online learning platforms, and that’s where AI really shines. For instance, voice-to-text technology helps learners practice speaking confidently, while AI-driven post-processing ensures feedback is not just immediate, but also meaningful. What’s more, mistakes aren’t just marked – they’re explained, so students progress a […]

Artificial intelligence Healthcare

AI and healthcare: LLMs, HealthBench, and what the future holds

Artificial intelligence is revamping healthcare, with large language models (LLMs) like OpenAI’s ChatGPT leading the charge. These models are transforming how medical professionals approach diagnosis and treatment planning, offering faster and often more accurate assessments than traditional methods. OpenAI’s recent introduction of HealthBench underscores this shift, providing a benchmark to evaluate AI performance in realistic […]

Artificial intelligence Business

Is your AI vendor spying on you? 7 data sovereignty red flags to watch for

Nowadays, the promise of AI is immense: streamlined operations, real-time insights, game-changing automation, you name it. However, beneath the surface of many AI solutions lies a growing business risk: your data may not be as private or sovereign as you think. If you’re trusting a third-party AI vendor with sensitive business data, it’s time to […]

AI agent Artificial intelligence

AI agents vs RPA: what’s next in automation?

For years, robotic process automation (RPA) has been the go-to solution for automating repetitive tasks. For instance, it’s been a valuable tool for handling copy-paste jobs, data transfers, and rules-based processes with efficiency. But RPA has its limits. It struggles with dynamic environments, lacks adaptability, and typically requires human intervention when workflows deviate from the […]

Artificial intelligence Business

You’re wasting 100+ hours on manual tasks, and here’s why

Most employees quietly lose dozens of hours each month between answering repetitive emails, copying data between spreadsheets, logging into systems, and updating records. In fact, studies show that the average knowledge worker spends nearly 4 hours per day on tasks that could be automated. That’s over 100 hours a month, wasted. And it’s not just […]

Artificial intelligence Practitioner stories

“Seeing things”: how to understand and manage AI hallucinations

From healthcare diagnostics to financial forecasting and customer support, AI is woven into every industry’s fabric. In regard to this, it’s tempting to assume these systems are as reliable as they are fast. But AI doesn’t always “see” the world the way we do. Sometimes, it hallucinates. These errors, known as “AI hallucinations,” can occur […]

AI agent Software development

Why 2025 is the year your CRM needs an AI agent

CRM is no longer just about tracking leads and storing contact information. The landscape has evolved, and so have customer expectations. Manual data entry, slow follow-ups, and generic communication no longer cut it. To stay ahead, businesses need intelligent systems that manage relationships and actively drive them forward. That’s where AI agents come in. These […]

Business Case study

Why Leadguru is our go-to tool for social selling

Since 2024, social selling has become the hottest trend in lead generation. However, many businesses find it challenging to effectively engage potential customers across multiple platforms, resulting in missed opportunities and wasted efforts. The question is rhetorical: can your team handle 100+ leads daily? To address this challenge, companies are increasingly turning to AI-powered platforms […]

Business Software development

Create your product without technical co-founder with this guide

Finding a technical co-founder to create your product is time-consuming and full of challenges. But guess what? You don’t need one to launch a successful product. The era of no-code tools and remote tech talent has leveled the playing field. If you’re a founder with a good idea but zero coding skills, this guide will […]

AI agent Artificial intelligence

How to integrate AI agents with your existing tech stack

AI agents are no longer something futuristic: they’re the muscle behind modern automation, customer support, and decision-making systems. Whether it’s streamlining workflows or powering smart assistants, drive tangible value. But here’s the catch: they don’t operate in a vacuum. AI agents must work hand-in-hand with your existing tech stack to deliver their full potential. Sounds […]

Artificial intelligence Updates

Introducing Mitrix AI agent – Mitrix GPT

We’re excited to introduce Mitrix GPT, an AI-powered assistant built to help our website visitors learn everything about Mitrix. Whether you’re curious about our projects, services, or hiring process, Mitrix GPT is here 24/7 to deliver instant answers about: Our company and contact details Portfolio projects and blog articles Services, industries we work in, our […]

AI agent Artificial intelligence

Building vs. buying AI agents: a cost-benefit analysis for startups

In 2025, AI will no longer be a nice thing to have; it will be a vital necessity for startups. But for startups, choosing between building AI agents in-house and buying existing solutions can be a tough call. From cost and talent to flexibility and time-to-market, the stakes are high. Let’s unpack the key financial […]

Business Hiring & Talent

The real cost of in-house development: what you need to know

In-house software development might seem logical for businesses aiming to build solutions, maintain control over operations, or ensure close team collaboration. But behind those benefits lies a complex web of costs: some obvious, others hidden. Let’s unpack the key financial factors to help you decide which approach offers the best value for your business. Here’s […]

AI agent Artificial intelligence

10 AI agent use cases that can save your startup 100h/month

If you’re running a startup, you know how precious your team’s time is – and how quickly it can disappear on repetitive tasks, endless emails, or manual data entry. Imagine what you could do if you got 100 hours back every month. That’s not just a nice-to-have; it’s a real competitive edge. Thanks to the […]

Hiring & Talent Report

State of startup tech team composition 2025: benchmarking report

In 2025, assembling the right tech team is one of the biggest challenges a startup founder can face. Bringing in skilled technical talent isn’t just a key decision; it’s often the most critical and expensive one on the entire journey. In this article, you’ll learn: What makes a winning startup team, Which roles to prioritize, […]

Artificial intelligence Practitioner stories

Why MCP is a new standard to smarter AI development

The AI industry is maturing, and with that comes the need for standardized ways to work with large language models (LLMs). The Model Context Protocol (MCP) has emerged as the first official standard for structuring interactions with LLMs and improving their efficiency across AI-driven systems.

Self-assessments Technical debt

Signs your development process is blocking growth: self-assessment

Nowadays, developing innovative products is key to staying competitive and keeping up with evolving customer needs. At the same time, an inefficient development process holds your business back, which results in missed opportunities, frustrated teams, and delayed product launches. If you’re unsure whether your current approach is helping or hindering your growth, this article will […]

Business Business intelligence

Low-Code vs. RPA: which to choose for automation

Automation is no longer optional – it’s essential. Yet many companies struggle to choose the right tools to streamline operations. Should you focus on Robotic Process Automation (RPA) to tackle repetitive tasks? Or invest in low-code platforms to build scalable applications? Without a clear understanding of these technologies, you risk wasting resources on solutions that […]

Artificial intelligence

How AI helps SMBs make better sales decisions

Nowadays, AI-powered tools are flooding the market, promising SMBs across industries better data processing, improved decision-making, and effortless content creation. But are they really delivering on that promise? Many SMBs are finding that simply adopting AI doesn’t automatically translate to better sales decisions. In fact, without a clear strategy, you risk investing in tools that […]

Hiring & Talent

Building trust with distributed teams: best practices for 2025

By 2025, more companies are turning to distributed teams to stay flexible, cut costs, and tap into global talent. While this model offers much-needed flexibility and scalability, it also introduces a significant challenge: building and maintaining trust. Why is that important? Trust drives team collaboration and keeps them productive, motivated, and engaged. This article answers […]

Artificial intelligence

The future of generative AI in business: key trends for 2025

Over the past twenty years, the workplace has evolved dramatically driven by mobile devices, e-commerce, and social media. Now, AI is at the forefront of change: from financial growth to improved workforce productivity, the technology has so much to offer for businesses of all sizes. The Polars Market Research indicates that by 2032 the global […]

Artificial intelligence

AI-agents: the cornerstone of digital transformation in 2025

In 2024, some of the most promising approaches toward building AI solutions included agent-based and multi-agent systems.

Business

Buyer trends: how to sell more software in 2025

The way people buy software has evolved significantly in recent years, driven by shifting buyer expectations, technological advancements, and a growing emphasis on value-driven decisions.

Artificial intelligence Healthcare

How to develop a HIPAA-compliant solution in 2025

The integration of technology in healthcare has revolutionized patient care, leading to significant advancements across various medical sectors.

Business Software development

Why starting with an MVP is a smart business move in 2025

Launching a new product or business is both exciting and daunting, and startup founders often struggle with the uncertainties of bringing a new idea to market. You may have a working prototype that looks perfect internally, but how will the market react? Will users embrace it, or will it miss the mark?

Business Business intelligence

5 must-know AI features transforming Microsoft Power BI

Artificial intelligence (AI) technologies are becoming widespread across all sectors and industries. While neural networks have been a staple in business intelligence (BI) for years, the rise of GPT technologies has significantly enhanced AI-driven BI solutions in 2024.

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